QUESTIONS & ANSWERS

Find everything you need to know about MyAgreement. We’ve collected all the best tips and step-by-step instructions for working with us.

Registration

How do I get a User ID to log in to the MyAgreement system?
What makes a digitally signed document legal?
Can I update my information as a system user?
Can I update my email information?

Application

How do I fill in the agreement information in the MyAgreement system?
Who needs to fill in the agreement information in the MyAgreement system?
Can an agreement document involve more than 1 party?
Can all types of agreements be filled in MyAgreement?
How do I check how many total agreements that have been drafted?
How do I know how many transactions have been sent for stamping?
I want to do the agreement process only without involving the online stamping process. Can I fill in using the MyAgreement System?
If an agreement template has supporting documents that need to be uploaded. How do I do that process?
Will the supporting documents be sent to the LHDNM System as additional documents?
How long does the review and approval process from the parties involved for an agreement can be completed?
The parties involved in the agreement document have a Non-Citizen status. Does MyAgreement system allows it?
Is there any notification if the agreement period is about to expire?
How does Promisee / Agent gets a Stamp Certificate?
How do I know that I can proceed for online stamping?

Digital Signing

How do I do the Digital Signing process?
Can I do digital signatures on behalf of others?
How to know whether the digital signature process has been completed in the system?
Can I print out the agreement document after the digital signature is made?

Stamping Application

I have an agreement document and want to make a stamping transaction. Can I use MyAgreement system for the process?
How long is the period for an agreement document to be processed for stamping?
If the period exceeds the estimated time for the stamping , do I receive any notification alerts?
I have sent the agreement application information. If there is a change in information, can I still update them in the agreement?
What documents need to be uploaded in order to perform the stamping process?
Can all types of documents attachment or sizes be uploaded into the system?
How do I know which category of stamping each agreement belongs to?
I have submitted an agreement for the stamping process, but LHDNM has rejected the agreement due to the factor it does not meet the criteria for the stamping. Does the system allow for updates?
What if my stamping period is completed later than the instrument application period?

Payment

What is the time period set for payment on the agreement transaction?
What types of payment methods can be made in the MyAgreement System?
Why can I not view the invoice (billing)?
How do I make a payment after the invoice is issued by the system (Organization)?
When will the invoice be issued?
How much processing fees are charged on the transactions made?
Will the charge be on per transaction or per document?
How do I know the agreement document sent is ready for stamp duty payment?
How long is the period allowed to complete stamp duty payment?
I want to make a Stamp Duty payment however my payment date has expired. Will there be any penalties or additional charges?
Why I cannot make the payment of duty through online payment method if I have been penalized?
How do I know if my duty payment has been successfully made?

Stamps Gateway

What types of user categories can subscribe to the Stamps Gateway API?
What package does MyAgreement issue for API Stamps Gateway subscription?
How is the payment for each subscription is made?
What is the annual subscription price set by MyAgreement?

General Questions

What are the advantages of the MyAgreement System over other systems?
Can I keep the agreement document in the MyAgreement System?
How much is charged for each document uploaded for storage in the system?
What is the format and size of the agreement document allowed by the system?
Can I download all agreement transactions as a record?